Don -

How have you been?  Jenny, yourself and your team were a real big help to me and my family during the move.  We were continually struck by your dedication to service that went above and beyond the call of duty.  I specifically recall your team's help with our move as well as the closing.  Your excellent service continued after all the papers were signed.  I really felt you guys were looking out for us.  This was especially important since we  were moving from out of state.  I will certainly recommend you to anyone we know that is looking for a realtor.

Thanks for all your help!

Sincerely,

Jenny, I would like to take this opportunity to thank you for the outstanding customer service, talent and assistance you provided during my recent relocation to Arizona.  You were extremely well-prepared, organized, patient and professional.

You took the time to speak with me at length before I even made my first trip to Arizona, paying special attention to my needs and wishes.  I was a first-time homebuyer, and you brought up several important factors and issues that I had not even considered.  Your expertise was invaluable.  I had spoken with a few realtors before meeting you, and had been told it would be difficult to get all the things I wanted while staying in my price range.  You never batted an eye, but instead got to work looking for suitable houses.  You researched our requirements and areas of interest, including schools, proximity to work, and personal factors.  Your familiarity with the Scottsdale/Phoenix area is outstanding! You previewed everything that fit my parameters before I arrived, and weeded out anything undesirable, thus making our "house-hunting" trips very productive.  Every house you showed me would have been acceptable.  But I was lucky enough to find my dream home!

Your ability, talent and skill were evident when it came down to negotiating the final offer on my behalf.  I was surprised and delighted at the closing price.  It was wonderful being in the hands of an expert!

Your follow-through, professionalism, and knowledge of the business are exceptional.  You also possess a generosity of spirit that goes above and beyond anything I ever expected.  When I could not figure out how to turn on the fans in my new house, you sent over your own electrician to sort out the problem.  This attention to detail and tireless effort made my entire experience pleasant, easy and fun!

I have heard similar praise from other DHL colleagues who have used your services, and I will gladly recommend you to anyone looking for a home.  I could not have found a better realtor, and I thank you again for all you did for us - both personally and professionally!

Just a note to express our gratitude for the way your staff so professionally, and graciously, helped us in purchasing our home at Grayhawk. Susan and I were so impressed with all of you during the process, that we will give your team the highest recommendation possible to anyone who is looking for a professional team to help them purchase a home in the Phoenix area - and we do know a few. Your staff goes beyond the customer, client relationship and makes clients feel like family rather than a paycheck - believe me, this does not go unnoticed. Don, you have hired well. In closing, Marilyn, who worked with us so closely, has gone far and above in her follow-up. Even though the closing is complete, she continues to assist us with appointments, vendors, designers, etc. You have become friends, and we appreciate that whole-heartedly. We look forward to seeing you and all of your team in the near future.

With deepest regards,

Carolyn and I would like to take this opportunity to thank you for your assistance in the sale of our home on North 125th Place in Scottsdale, Arizona.

When we initially decided to relocate back to California, we put our house on the market with another real estate firm.  After five months on the market, multiple price drops, and an open house every other weekend, the property failed to sell.

Based on your successful track record and your experience selling properties within the Sonoran Heights, we decided to put our house back on the market and list our property with you. It is a decision that we are glad we made; your follow through, professionalism, and a thorough understanding of our needs enabled us to sell our home in record time and at the right price.

The one thing we learned from this experience is that there are many realtors out there; but there are only a few exceptional ones...You're in the latter category.

If you ever need a reference, please don't hesitate to call us.  Thank you again for your assistance in selling our home.

Best regards,

Now that Melodie and I have finalized our purchase of a unit at the Arizona Biltmore Hotel Villas Condominiums, I wanted to thank you and your team for the excellent and professional service we have received from you since day one.

I first contacted you in January after I saw your advertisement in one of the golf magazines.  During our conversation, I told you of our attraction to the Arizona Biltmore community in Phoenix.  In February, I was there and Jen Pedersen of your staff showed me some condominiums in the Biltmore neighborhood which were of preliminary interest.

During my next visit in early March, Jen and I saw several units.  Things were very tentative until early May when Melodie and I spent a weekend in the villa condominium in which we had a particular interest.  An offer followed, and today we are the owners of that unit. 

Throughout the process, Jen could not have been more professional and helpful.  Over those months, Melodie and I were very uncertain as to what we would do, if anything, regarding purchasing a condominium at the Biltmore.  Jen was always  proactive and responsive in providing information, getting answers to our many questions, suggesting lenders and insurance agents to contact, continually offering to be of further assistance, and just overall doing a fantastic job.  She always went the extra mile with spirit, charm and grace, and we very much appreciate it. 

Jen was very ably assisted by Stewart Walowitz during the offer phase. Once the offer was ratified, Jessica Sandler took the lead on making sure all of the many details were pulled together.  Jessica handled the process flawlessly. 

Don, I have to date purchased four principal residences and sold three.  I have also purchased and sold one vacation home.  I have worked with many realtors over the course of all those transactions, and I have never had one to go as smoothly and professionally as this one did.

You have quite a team there and I know you must be proud of them, and justifiably so.  In the future, as I hear people mention they are considering purchasing real estate in the Valley, you can bet I will urge them to call Jen. 

Thanks again for a job well done!
All Best,